How do I find out quickly which programs my Massachusetts family qualifies for?

Call 2-1-1 (or visit ma211.org) for a free, confidential needs assessment any time of day or night. A trained specialist will ask about your household situation and connect you to programs covering food, utilities, childcare, housing, healthcare, and more. You can also use the DTA's online benefits portal at dtaconnect.eohhs.mass.gov to apply for SNAP, cash assistance, and MassHealth at the same time.

Can undocumented immigrants or mixed-status families access any of these programs?

Yes, some programs are available regardless of immigration status. WIC, for example, serves eligible children and pregnant women without regard to citizenship. Some Massachusetts state-funded programs also have broader eligibility than federal programs. MassHealth (Medicaid) covers certain immigrant categories and all children regardless of status through state funding. Call 2-1-1 or contact the Massachusetts Immigrant and Refugee Advocacy Coalition (MIRA) for guidance specific to your household's situation.

What should I do if my child or a child I know is in immediate danger at home?

Call 911 for any immediate physical danger. To report child abuse or neglect in Massachusetts, call the DCF 24-hour Hotline at 1-800-792-5200. Calls can be made anonymously. DCF is required to respond to all reports and will determine the appropriate level of investigation. If a parent or caregiver is in a domestic violence situation, the National Domestic Violence Hotline (1-800-799-7233) provides crisis support and safety planning around the clock.

Is there help with childcare costs in Massachusetts?

Yes. Massachusetts administers a subsidized childcare program through the Department of Early Education and Care (EEC) that helps income-eligible families pay for licensed childcare. There is often a waitlist, so it is important to apply as soon as possible. Contact EEC at 617-988-6600 or visit eec.state.ma.us to find a local childcare resource and referral agency that can help you apply and identify available openings near you.

Child & Family Assistance Resources in Massachusetts

Last updated September 6, 2026

Massachusetts families facing financial hardship, housing instability, food insecurity, or family crisis have access to a wide range of state and federally funded programs. Whether you need help covering groceries, keeping the heat on, finding safe housing, or supporting a child's wellbeing, the programs listed here are real, active, and available to eligible residents across the state.

A strong first step for any Massachusetts resident is calling 2-1-1 (dial 2-1-1 or visit ma211.org), a free, confidential helpline available 24/7 that connects callers to local social services including emergency assistance, childcare subsidies, domestic violence resources, and more. Operators can help identify programs you may not know to ask about and assist with language access.

Many programs are administered through the Massachusetts Executive Office of Health and Human Services (EOHHS) and its agencies, including the Department of Transitional Assistance (DTA) and the Department of Children and Families (DCF). Eligibility is based on income, household size, and other factors — applying is free and you do not need to be a U.S. citizen for all programs. Reach out to the relevant agency or call 2-1-1 to learn what documentation you may need before applying.

Key programs in Massachusetts

SNAP (Supplemental Nutrition Assistance Program) — Massachusetts DTA

Monthly food benefits loaded onto an EBT card to purchase groceries at authorized retailers. Eligibility is based on household income and size.

How to access: Apply online at dtaconnect.eohhs.mass.gov, call the DTA Assistance Line at 1-877-382-2363, or visit a local DTA office. Households with children or elderly members may qualify for expedited benefits.

WIC (Women, Infants, and Children) — Massachusetts WIC Program

Provides nutritious foods, breastfeeding support, nutrition education, and referrals to health and social services for pregnant and postpartum women, infants, and children up to age 5 who meet income guidelines.

How to access: Find your nearest WIC site through the Massachusetts WIC Program at mass.gov/wic or call 800-942-1007. Local WIC offices conduct screenings and enrollment appointments.

LIHEAP / Fuel Assistance — Massachusetts Low-Income Home Energy Assistance Program

Helps low-income households pay heating costs during winter months. Benefits are applied directly to your energy account. The program also offers emergency heating assistance and weatherization referrals.

How to access: Apply through your local Community Action Agency (find yours via masscap.org or by calling 2-1-1). Applications typically open in the fall. Income limits apply and are based on federal poverty guidelines.

Emergency Assistance (EA) Family Shelter — Massachusetts DTA

State-funded emergency shelter program for families with children who are homeless or at risk of homelessness. Provides short-term shelter placement and connects families to housing stability services.

How to access: Contact the DTA Emergency Assistance Unit at 1-866-584-0653 or apply through dtaconnect.eohhs.mass.gov. Families must meet income and homelessness criteria. For immediate after-hours emergencies, 2-1-1 can also assist in locating shelter.

DCF Child Protective and Family Support Services — Massachusetts Department of Children and Families

WIC Program teaches her how to breastfeed. Once she’s had her baby, WIC provides peer counseling and support as well as breast pumps and other breastfeeding supplies. Breastfeeding moms on WIC also receive more food and for a longer time period.

Cameron, Texas(254) 697-4913

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Other resources in Massachusetts

Child & Family Assistance in other states

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